Switching from PAYG to Pay Monthly - use, lose or transfer?

Submitted by Abi on 5 February 2015 - 3:15pm

Use, lose or transfer?

Do you want to upgrade from a Pay As You Go plan to a Pay Monthly contract, but worry that you’ll lose the remaining credit on your PAYG SIM? 

This may be case if you are changing networks as, unfortunately, moving your credit only works if you’re transferring from a PAYG plan to a Pay Monthly plan within the same company. For example, this means that if you hop from Virgin Mobile to Three you can’t bring your credit with you (although you can keep your current mobile number). 

Spend, spend, spend

If this applies to you don't despair, there are plenty of ways to use up your credit - including calling long lost friends or relatives. Or more fun, if you have an Android phone and your network accepts carrier billing, you could use your credit to buy apps, games, music and movies from the Google Play store. Many companies are now accepting mobile payments for goods billed to your network account, so look out for these.

Take it with you

All of the mobile networks let you transfer any remaining credit from your PAYG plan when you upgrade to a Pay Monthly plan. This is used as partial payment of your first monthly bill. If you want to make absolutely sure that any existing PAYG credit is deducted from your first bill, be sure you tell to your provider about any credit when you call to upgrade your contract.

Not all providers will let you transfer credit if you take out a new SIM and contract, even if it is with the same network. So speak to your network before you do anything. If you're a loyal customer you may be able to negotiate an even better upgrade deal than you've seen online or in-store. 

As a guide, the table below shows which networks let you keep your existing PAYG credit when you upgrade, and which will let you transfer your existing credit when you take out a new contract.

Network Can I transfer credit on an upgrade?  Can I transfer credit to a new contract?

You can transfer PAYG credit with EE

Yes

No

You can transfer PAYG credit with O2

Yes up to £350

Yes up to £350

You can transfer PAYG credit with Tesco Mobile

Yes

No

You can transfer PAYG credit with Three

Yes up to £50

Yes up to £50

You can transfer PAYG credit with Virgin Media

Yes

Yes

You can transfer PAYG credit with Vodafone

Yes

No

Have you tried to transfer from PAYG to Pay Monthly? What was your experience? Tell us the good and the bad in the comments section below.